Refund policy

RETURNS & REFUNDS

If you are not entirely satisfied with your purchase, we’re here to help.

Returns/Exchange

you can return your item(s) back to us within 14 days of receipt for a refund, 30 days for an exchange. If a return falls outside of those dates, then no refund will be offered.

All returned items must be unworn, unwashed, complete with the original tags still attached and re-packed into the original packaging if applicable.

We are not responsible for the return shipping charges.

All items must be in original condition, resalable condition.

Ensure items are well packaged to avoid any damages throughout transit.

Ensure to return on a trackable service, we are not responsible for the package until it has been delivered back to us.

We are not responsible for any damage or loss for the return whilst in transit.

If returning from outside Italy, ensure to state 'RETURNED GOODS' on the outer packaging to avoid any customs charges. Blanche is not liable for return custom charges.

Return address

Via Fuorlovado 21B, Capri (NA) - 80076 Italy

Returning from outside Italy

It is important when returning your item(s) to us that customs information is displayed on the front of your parcel. Failure to do this may result in your parcel being returned to you, or additional customs duty/tax being requested of you. If you display the correct information on your parcel, your parcel should pass through customs without charge and delivered to us successfully.

1. On the front of your parcel please include a CN22 form. This should have been included within your parcel but please get in touch if you would like another copy. This needs to be filled in, in full, including the value of the parcel inside.

2. It is important that you write clearly on the front of your parcel ‘RETURNED GOODS/ RETURNED MERCHANDISE – NO COMMERCIAL VALUE’ to avoid duty tax being charged on them and display this alongside the CN22 form.

We cannot be responsible for a return that does not follow the above instructions and any item that is unable to pass through customs will not be received by us and may be returned to you at an additional cost.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment). We aim to process your refund within 3 working days of the item being returned to us, however please allow up to 14 days for the refund to be returned back to your account through our payment processor. Contact us If you have any questions on how to return your item to us at: boutique@capricouture.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable, except in the event of faulty goods.

Faulty goods

If the item that you have purchased is faulty you will need to fill out the tables below detailing the fault with the item. The item will then be inspected by a member of our returns team to check the faults are legitimate. Once we are satisfied that your item is indeed faulty, we will initiate the refund/exchange process.